This Privacy Policy explains what personal data b9b9 collects from players in Pakistan and internationally, how that data is used, stored, and protected, and what rights you have over your own information when using our platform.
Six core principles that define how b9b9 handles your personal data. Full details are in the policy sections below.
b9b9 collects only the personal data necessary to operate your account, verify your identity, process PKR payments, and comply with our licensing obligations — nothing more.
Your data is used to manage your b9b9 account, process JazzCash and EasyPaisa transactions, personalise your experience, and keep you informed about relevant promotions and platform updates.
b9b9 does not sell your personal data to third parties for their own marketing. Data is shared only with trusted service providers, payment processors, and where legally required by regulators.
All data transmitted to and from b9b9 is encrypted using 256-bit SSL. We maintain strict internal access controls and conduct regular security audits to protect your information.
You have the right to access, correct, export, and request deletion of your personal data held by b9b9, subject to our legal retention obligations. Contact us at any time to exercise these rights.
b9b9 uses cookies and similar technologies to keep you logged in, remember your preferences, and analyse how the platform is used so we can continue to improve it for Pakistani players.
As a b9b9 player, you hold meaningful rights over your personal information. Here is what you are entitled to request at any time.
Request a copy of all personal data b9b9 holds about you at any time.
Ask us to correct any inaccurate or incomplete personal data without delay.
Request deletion of your personal data where b9b9 no longer has a legal basis to retain it.
Object to processing of your data for direct marketing or profiling purposes.
Receive your personal data in a structured, machine-readable format for transfer.
Request that we limit how we process your data while a dispute or review is ongoing.
Request human review of any significant decision made about you by automated means.
Withdraw consent for any processing that relies on your consent, at any time.
b9b9 ("we," "us," "our") is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy sets out in clear, straightforward terms the types of personal data we collect, why we collect it, how long we keep it, and the circumstances under which it may be shared with third parties.
This policy applies to all users of the b9b9 platform, including visitors who browse without registering, registered players based in Pakistan — including those transacting via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank — and players accessing b9b9 from other permitted jurisdictions.
This Privacy Policy should be read alongside our Terms & Conditions, which govern the overall use of the b9b9 platform. Where personal data processing is a condition of providing our services, we will make that clear at the point of collection.
b9b9 is the data controller responsible for the personal data collected through the b9b9.app platform. As data controller, b9b9 determines the purposes for which, and the means by which, your personal data is processed. We are accountable for ensuring that all data processing activities are conducted lawfully, transparently, and in accordance with applicable data protection principles.
If you have any concerns about how b9b9 processes your personal data, or if you wish to exercise any of your data rights, you may contact our designated data privacy contact using the details provided in Section 16 of this policy.
b9b9 collects personal data that is necessary, adequate, and relevant to the purposes for which it is processed. The categories of personal data we may collect include:
b9b9 collects personal data through the following channels:
| Collection Method | Examples of Data Collected |
|---|---|
| Account Registration | Name, date of birth, email, mobile number, CNIC |
| KYC Verification | Identity documents, proof of address, source of funds |
| Deposits & Withdrawals | JazzCash / EasyPaisa / bank details, transaction amounts |
| Platform Usage | IP address, device data, betting history, session logs |
| Live Chat & Email | Support enquiries, complaint correspondence |
| Cookies & Tracking | Browser behaviour, referral source, preferences |
| Third-Party Providers | Fraud screening results, payment processor confirmations |
b9b9 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
b9b9 uses the personal data we collect for the following specific purposes:
b9b9 does not sell, rent, or trade your personal data to any third party for their independent use. We share personal data only in the following limited circumstances and only to the extent necessary for the stated purpose:
b9b9 engages trusted third-party service providers who process personal data on our behalf under binding data processing agreements. These include payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), identity verification providers, fraud detection services, cloud hosting providers, customer support platform operators, and analytics providers. All such providers are contractually prohibited from using your data for any purpose other than providing services to b9b9.
b9b9 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are legally compelled to do so, or where we determine in good faith that such disclosure is necessary to: comply with a legal obligation; protect the rights or safety of b9b9, our players, or the public; or detect, prevent, or address fraud, security, or technical issues.
In the event of a merger, acquisition, restructuring, or sale of all or part of b9b9's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any change in data controller at the earliest reasonable opportunity.
b9b9 may transfer your personal data to service providers or infrastructure located outside Pakistan. Where such transfers occur, b9b9 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable data protection laws. Safeguards may include standard contractual clauses, adequacy decisions, or other recognised transfer mechanisms.
If you have specific concerns about the transfer of your personal data outside Pakistan, you may contact us at the address provided in Section 16.
b9b9 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal & regulatory obligation |
| KYC identity documents | 5 years post-account closure | AML compliance requirement |
| Financial transaction records | 7 years from transaction date | Financial record-keeping obligations |
| Betting & gaming activity logs | 3 years from date of activity | Legitimate interests / regulatory |
| Customer support correspondence | 3 years from last interaction | Legitimate interests |
| Marketing opt-in / opt-out records | Duration of account + 1 year | Consent record-keeping |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to an individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.
b9b9 uses cookies and similar technologies (including local storage and session tokens) to operate and improve the platform. Cookies are small text files stored on your device when you visit b9b9.app. The categories of cookies we use are as follows:
You may manage your cookie preferences at any time through your browser settings. Note that disabling all cookies may affect certain features of the b9b9 platform. Your cookie consent choices are recorded and honoured on each visit.
b9b9 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes:
b9b9 strictly prohibits use of the platform by any individual under the age of 21. We do not knowingly collect personal data from individuals under this age. Age verification is a mandatory step during account registration and may be repeated at any point during the account lifecycle through our KYC process.
If b9b9 becomes aware that personal data has been collected from a person under 21 without the requisite age verification having been completed correctly, we will take immediate steps to delete that data and close the associated account. Any funds held in such an account will be handled in accordance with our regulatory obligations.
If you believe that a minor may be using the b9b9 platform, please contact our support team immediately via live chat.
As a b9b9 player, you have the right to exercise any of the data rights outlined in the "Your Data Rights" section above. To submit a data rights request, please contact us using the details provided in Section 16. When submitting a request, please:
b9b9 will acknowledge your request within five (5) business days and endeavour to respond fully within thirty (30) days of receipt. Where a request is complex or involves a large volume of data, this period may be extended by a further thirty (30) days, in which case we will inform you of the extension and the reason for it.
In certain circumstances, b9b9 may be unable to fulfil a data rights request — for example, where retention of the data is required by applicable law or to defend a legal claim. Where this is the case, we will explain the specific reason clearly and in writing.
The b9b9 platform may contain references to or integrations with third-party payment services (such as JazzCash and EasyPaisa) whose own privacy policies apply to data you provide directly to those providers. b9b9 is not responsible for the privacy practices of third-party services that operate independently of the b9b9 platform.
b9b9's game content may be provided by third-party game studios operating under their own data processing arrangements with b9b9 as described in Section 7. Game studios are contractually prohibited from collecting personal data directly from b9b9 players outside of the agreed service arrangement.
b9b9 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they meaningfully alter how we collect, use, or share your personal data — we will provide advance notice via email or a prominent notification on the b9b9 platform at least seven (7) days before the changes take effect.
Minor or administrative changes (such as updating contact details or clarifying existing language without substantive effect) may be made without advance notice. The "Last Updated" date at the top of this policy will always reflect the date of the most recent revision.
Your continued use of the b9b9 platform following the effective date of any amendment constitutes acceptance of the revised Privacy Policy. If you do not accept the revised policy, you may request account closure as described in our Terms & Conditions.
If you have any questions about this Privacy Policy, wish to exercise a data right, or have a concern about how b9b9 handles your personal data, please reach out through the following channel:
Our support and data privacy team operates around the clock, including on public holidays. We aim to acknowledge all written privacy enquiries within five (5) business days and to resolve them within thirty (30) days wherever possible.
If you are not satisfied with our response to a privacy concern, you have the right to escalate the matter to the relevant data protection authority or regulatory body in the jurisdiction applicable to you.
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