b9b9 is strictly for players aged 21 and above. Underage gambling is prohibited.

Player Wellbeing

Responsible Gaming at b9b9

b9b9 believes that gaming should always be a source of entertainment — never stress, debt, or harm. Our responsible gaming framework gives every Pakistani player the tools, knowledge, and support to stay in control at every step.

21+ Age Restriction
24/7 Support Available
Instant Self-Exclusion
Custom Deposit Limits
Licensed & Regulated Operator
Our Responsible Gaming Tools

b9b9 has built a suite of player-protection tools directly into your account dashboard. All tools are free to use and take effect immediately — no waiting period, no questions asked.

Deposit Limits

Set a daily, weekly, or monthly PKR deposit cap that fits your budget. Once a limit is active, it cannot be increased for at least 72 hours — giving you a genuine cooling-off window before any change takes effect. Reducing a limit takes effect immediately.

Session Time Limits

Choose how long you want each gaming session to last. b9b9 will display a clear on-screen reminder when your chosen session duration has been reached, helping you step away at the right moment rather than losing track of time.

Self-Exclusion

If you feel you need a break, b9b9's self-exclusion tool lets you block access to your account for a period of your choosing — from 30 days up to permanent exclusion. During any self-exclusion period, all promotional communications are also suspended.

Reality Check Reminders

Enable regular pop-up reminders at intervals you choose — every 30, 60, or 90 minutes. Each reminder shows how long you have been playing and how much you have wagered during that session, keeping you fully aware at all times.

Loss Limits

Set a maximum loss threshold per day, week, or month. Once your loss limit is reached, b9b9 will automatically suspend further wagering for that period. This tool is especially useful for players who want hard boundaries on their gaming spend in PKR.

Cool-Off Period

Not ready for full self-exclusion but need a short break? A cool-off period blocks all gaming activity on your b9b9 account for 24 hours, 48 hours, or up to 7 days — with no ability to reverse the decision until the period naturally expires.

How to Activate Your Tools

All responsible gaming tools on b9b9 are accessible directly from your account dashboard — no need to contact support unless you prefer to. Here is how to set them up in a few simple steps.

All tools are free and take immediate effect when activated. Our support team is available 24/7 via live chat if you need assistance at any stage.
Permanent exclusion requests submitted via live chat are processed within 24 hours and cannot be reversed under any circumstances.
1
Log In to Your b9b9 Account

Visit the b9b9 Login page and sign in using your registered mobile number or email address and your account password. Make sure you are on the official b9b9.app domain.

2
Open Account Settings

Click your profile icon in the top-right corner of the dashboard to open your account settings panel. Navigate to the "Responsible Gaming" tab within the settings menu.

3
Choose the Tool You Need

Select from deposit limits, session time limits, loss limits, reality check reminders, cool-off period, or self-exclusion. Each tool has a clearly labelled toggle and input field for your preferred value.

4
Confirm and Activate

Review your chosen setting, confirm via the on-screen prompt, and the tool takes effect immediately. You will receive a confirmation notification via SMS or email to your registered contact details.

5
Need Help? Contact Support

If you would prefer to set up any responsible gaming measure via our team, open the live chat widget from your dashboard. Our agents are trained in responsible gaming support and available 24/7 at no cost.

21+

Strict 21+ Age Policy

b9b9 enforces a mandatory minimum age of 21 years for all players. This is a non-negotiable requirement that applies to every registration, every deposit, and every withdrawal on the platform — regardless of location within Pakistan, whether Karachi, Lahore, Islamabad, or Faisalabad.

During registration, all players must provide a valid CNIC (Computerised National Identity Card) or passport for identity and age verification. b9b9's KYC (Know Your Customer) team reviews every submission. If age cannot be confirmed, the account is suspended pending further documentation.

Any funds found in an account that was opened by a minor will be frozen and handled in strict accordance with our regulatory obligations. b9b9 does not profit from underage gaming and actively co-operates with authorities in any such investigation.

If you suspect a minor is using b9b9, please contact our support team immediately via live chat from inside your account, or email us at [email protected]. We will investigate and act without delay.
Are You Playing Safely?

The following self-assessment questions are based on internationally recognised responsible gaming frameworks. Reflect honestly — if you answer "yes" to three or more of these questions, we strongly encourage you to use b9b9's self-exclusion tool or speak to a support specialist.

This is not a diagnostic tool. If you have concerns about your gaming behaviour, please speak to a qualified counsellor or use the resources listed further down this page.

1 Do you spend more money on gaming than you originally planned?

Regularly exceeding your own budget is one of the earliest indicators that gaming may be becoming a problem.

2 Do you chase losses by playing more to try to win back what you lost?

Chasing losses is a recognised warning sign. Each bet should be treated as independent entertainment, not as a way to recover funds.

3 Has gambling affected your relationships, work, or daily responsibilities?

When gaming starts interfering with family life, work commitments, or day-to-day responsibilities in Pakistan, it is time to seek support.

4 Do you feel restless, irritable, or anxious when you are not playing?

Emotional dependency on gaming — feeling uncomfortable when not playing — is a sign that the activity has moved beyond entertainment.

5 Have you borrowed money or sold items to fund your gaming activity?

Using borrowed funds or selling assets to finance gambling is a serious indicator that professional support is needed immediately.

6 Do you hide or downplay the amount of time or money you spend on gaming?

Concealment of gaming activity from family members or friends in Karachi, Lahore, or elsewhere is a strong signal that the behaviour may be out of control.
Warning Signs to Watch For

Problem gambling can develop gradually. These are common behavioural and emotional warning signs that b9b9 encourages all players — and their families — to be aware of.

  • Spending increasing amounts of time thinking about gambling or planning the next session
  • Gambling with money needed for essential expenses such as rent, groceries, or school fees
  • Lying to family members in Lahore, Karachi, or Islamabad about gambling activity
  • Repeated unsuccessful attempts to cut down or stop gambling on your own
  • Neglecting personal hygiene, health, or sleep because of extended gaming sessions
  • Using JazzCash or EasyPaisa credit facilities to fund gambling beyond your means
  • Gambling as a way to escape personal problems, stress, anxiety, or depression
  • Returning the next day to try to win back losses from the previous session

b9b9's Commitment to You

b9b9 operates under an internationally recognised gaming licence and takes its responsible gaming obligations seriously. We are committed to providing a safe, fair, and transparent gaming environment for all Pakistani players aged 21 and above.

Our platform incorporates real-time monitoring tools that flag unusual patterns in player behaviour — such as sudden increases in deposit frequency, extended session durations, or rapid wager escalation. When such patterns are detected, our responsible gaming team may reach out proactively to check in with the player.

b9b9 does not target advertising at individuals who have previously self-excluded, activated cool-off periods, or explicitly opted out of marketing communications. We actively block re-registration attempts by players under permanent self-exclusion.

We firmly believe that a responsible player is a long-term player. Our business is built on trust, and that trust begins with making sure every person on our platform is gaming within their means and within their comfort zone.

Support for Friends & Family

If someone close to you — a friend, spouse, parent, or sibling — is showing signs of problem gambling, you can speak to b9b9's support team on their behalf. Our team can advise on the options available, including how to flag an account for welfare review.

We encourage families across Pakistan to have open conversations about responsible gaming. If you are concerned about a loved one, reaching out early makes a real difference.

All Tools at a Glance

Every responsible gaming tool on b9b9 is built in-platform, free to use, and available to every registered player aged 21 and above — no external service or app needed.

Deposit Cap

Daily, weekly, or monthly PKR limits on deposits

Free
Session Timer

Auto-reminder when your set session time is reached

Instant
Self-Exclusion

30-day, 90-day, 1-year, or permanent account block

Instant
Loss Limit

Hard cap on total losses across any time window

Free
Reality Check

Regular pop-up alerts showing session time and spend

Free
Cool-Off

Short-term 24h–7 day voluntary account pause

Support

Play on b9b9 — Always in Control

Set your limits before your first bet and keep gaming fun. Log in to your b9b9 account now to activate your responsible gaming tools, or read our full Terms & Conditions for more details.

Log In to b9b9 Terms & Conditions